Cancellation policy

How subscriptions work

When you choose "Subscribe and save 25%" on a product page, you get 25% off the one-off price on every subscription order. Your order is delivered, and your chosen payment method is charged automatically, every month from the date of your first order until you cancel. Standard delivery charges apply as set out in our Shipping Policy.

Skipping, pausing or cancelling

You can skip a delivery, pause or cancel your subscription at any time, with no cancellation fee and no minimum term. Do this from the Subscriptions section of your account at chaseactive.co.uk, or email us at simon@chaseactive.co.uk.

Changes made before your next billing date apply to that order. If you cancel after an order has already been charged, that order will still be sent, and our Refund & Returns Policy applies to it.

Price changes

If the price of a product in your subscription changes, we'll email you before your next order is charged at the new price, so you can cancel or change your subscription if you wish.

Failed payments

If a payment can't be taken, we'll email you and try again. If it still fails, your subscription may be paused until you update your payment details.

Returns

Every subscription order is covered by our 14-day "not happy" guarantee. See our Refund & Returns Policy.

Contact

Chase Active
Hendre Wen
Abergele
Conwy
LL22 9BX
simon@chaseactive.co.uk