Shipping policy
Where we deliver
We currently deliver to UK mainland addresses. Delivery to Northern Ireland, the Highlands and Islands, the Channel Islands and the Isle of Man is not currently available.
Processing time
Orders placed before 2pm on a working day (Monday to Friday, excluding bank holidays) are usually dispatched within 1–2 working days.
Delivery options and costs
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | 2–4 working days after dispatch | £4.25 |
| Express | 1–2 working days after dispatch | £6.25 |
| Free standard delivery | On orders over £50 | Free |
Tracking
You'll get a dispatch email with tracking information once your order is on its way.
Delays and lost parcels
Delivery times are estimates and may be affected by courier delays or busy periods. If your order hasn't arrived within 7 working days of dispatch, contact us at simon@chaseactive.co.uk and we'll look into it with the courier. If a parcel is confirmed lost, we'll send a replacement or give you a full refund.
Damaged deliveries
If your parcel arrives damaged, please take a photo and email us within 30 days of delivery. See our Refund & Returns Policy.
Wrong address
Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery, which may need an extra delivery charge.